ICC Communications

   

Inmate Calls Connect

FREQUENTLY ASKED QUESTIONS

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Q.  Why do I need an ICC Communications Phone Number?

A.  There are two reasons:
  • To save you money on inmate calls.  By using our ICC Communications numbers, the distance is reduced to the shortest possible distance to the prison, in many cases local. Saving you up to 80% on each call.

  • To be able to use several phone lines to ring at the same time, because we can route your inmate calls to your Home phone, Cell phone or both.
  • To be able to receive calls from your inmate incarcerated in US into your Landline (outside US) for as long as you are living in the countries like Canada, France, Germany, Israel, Italy, Netherlands or United Kingdom. 

Q.  What do you mean by Setup Fee included and how much is the SETUP FEE?

A.  There is a one-time setup fee for domestic calls of $9.95.  This fee is included in your first month's subscription payment.  So if for example you choose a monthly subscription, a Setup fee of $9.95 is already included in the $19.95 that you have paid initially.  Therefore your first actual month subscription is only $10.00 which is discounted right away by almost 50%.  Plus the more you increase your subscription period the more savings you will likely receive.

The one-time setup fee for international calls is $19.95, and is NOT included in the first month's subscription payment.  

 (Note: Setup fee shall not be part of any refund. See Refund Policy)


Q. What are our business hours?

A. We are open 9AM - 5PM EST, Monday thru Friday.   We are closed weekends and holidays.

Q.  How long would it take to activate my local number?

A.  It normally takes 24-48 hours to set up your personalized ICC Communications phone number because of the need to do extensive research to make sure to provide you a local or close to local number to the facility where your inmate is located.  Providing us with correct information up front allows us to supply your ICC Communications phone number faster.  Please ensure you provide us with ACCURATE information and full payment for the fastest service.

Q.  If my inmate uses ICC Communications, will it violate the prison rules or policies?

A.  Absolutely NOT!  Just like regular phone system, when calls are made through our system, it will still pass through all the prison security system that were in placed.  While we cannot change the phone system in place, we also do not violate any rules, regulations or procedures.   All prison rules and regulations are still in effect.

Q.  Will your service work at a Federal prison?

A.  Yes, of course!  The number we provide will be local or close to local to the Federal prison.  When a Federal inmate uses this number, they still go through the prison's phone system and they still must put the number on their approved call list to be able to make calls. The difference is that future calls will use this new number and change their costs from around $4.50 per 15 minute call to around 90¢ per 15 minute call.  Please note, most federal prisons are located in very isolated areas.  It may not be possible to get the same phone prefix, but we guarantee we can save you money on each phone call from a local prison.

Q. What do you mean by "UNLIMITED MINUTES"?

A.  Your paid subscription is not charged by the minute.  You are allowed to talk to your inmate as much as you wish up to the maximum minutes allowed by their facility.  
However, if your inmate is in a State or County Jail, you will likely have to establish a prepaid account with their Prepaid Phone Provider (PPP).   This account will allow them to make calls.   You pay them for the calls- You pay us to make the calls at LOCAL or very close to local rates, therefore a greater savings.  Some of the facility's Prepaid Phone Providers limit the talk time to only 15 minutes.  If the facility does not limit the inmate's phone calls, then you can use ICC Communications phone number as long as you wish with no additional charges.  And therefore we guarantee the lowest possible cost per call.

Q.  How much will I save if my calls are coming from a State/County prison, or a Local jail?

A.  Since most of these calls will still need a pre-paid account with the phone provider associated with the jail (Global Tel*Link, ICSolutions, CBS, PCS, Pay Tel Com), it will really depend on what they charge for local calls versus long distance calls.  The savings on prepaid accounts within the prison phone system are substantial.  For example, if an inmate is currently paying $4.50 to connect plus $0.88 per minute, then a 15 minute call would cost them $17.70   Now having an ICC Communications LOCAL number, a 15 minute call would only cost $3.00 or LESS because there would be NO per minute charges for LONG DISTANCE.  Click here for Estimated Rate Matrix.

Q. I already have my home phone setup, can I still have my cell phone as a second line so that calls will be routed to both my home phone and cell phone?

A.  Absolutely!  There's a minimal payment of $10 per month to register additional phone numbers.  The additional lines must be activated before you can use them.  All calls will then be routed to all your registered phone numbers.  Whether you are home or on your cell phone, the call will be routed to you giving you great flexibility.  In some cases you can have up to four (4) phone lines that will ring at the same time.  The good thing about routing to cell phones is that your cell phone provider will not charge you for anything, not even a penny!

Q.  What do you mean by INTERNATIONAL CALL Services? 

A.  It means that if you have a loved one incarcerated anywhere in the US and you are currently living in any of the following countries: Canada, France, Germany, Israel, Italy, Netherlands or United Kingdom, then your inmate can already make calls directly to your land line.  The best part is that this is also packed with UNLIMITED MINUTES (again up to the maximum MINUTES allowed by your inmate's facility) and NO MORE International per minute charges (applicable for international LAND LINES only). 



Q.  How do I cancel the service?


A.  Send us an email to support@inmatecallsconnect.com or call us at 1(800) 993-2157 and let us know the name your account is listed under and the requested cancellation date.


Q. What is your policy for refund?


A.  Click here to view our refund policy.


Q. How will I make sure the privacy of my information?


A. We do not share or sell your information with anyone in any way.  We consider the privacy of our subscribers and users to be our top concern and priority.





If you have any questions, please email us at info@inmatecallsconnect.com 

or call us at 1(800) 993-2157. 




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