ICC Communications

   

Inmate Calls Connect

 REFUND POLICY
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Cancellation

Simply call us at 1-800-993-2157. Your account will be cancelled at the end of your billing cycle and therefore your account will NOT be billed again.  We will keep your number available for up to thirty days in case you decide to come back. 



  

Refunds


You may get a refund if:


  • Inmate Calls Connect (ICC) is not able to provide you with a local number or a number closer to your inmate's facility than where you are currently located.  Your refund will be the fees paid minus the setup fee of $9.95.
  • Duplicate transactions are processed due to system errors.  Your refund will be the amount processed incorrectly.
  - Refunds may take up to 14 days.

    You may NOT get a refund if:


    • Inmate Calls Connect (ICC) has already issued you and verified a number.
    • You change your mind after a phone number has been issued.  However, if you would like to cancel, please contact us immediately so we can stop the recurring charges.
    • The Prepaid Phone Provider (PPP) fails to provide you the connection - This is out of ICC's control.  However, if you would like to cancel, please contact us immediately so we can stop the recurring charges.
    • You have problems with the PPP of the jail.  The PPP of your corresponding jail/prison will be solely responsible for any claims or refund that will arise from that event.



    If you have any questions, please email us at info@inmatecallsconnect.com 

    or call us at 1(800) 993-2157. 



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